Terms and Conditions of Sale

Terms & Conditions of Sale

Effective May 2026

1.      Terminology

1.1.      Seller: Bettersafe International BV

1.2.     Buyer: Client of Bettersafe International BV purchasing the Product

1.3.     Product: All ranges of goods sold by Bettersafe International BV to the Buyer

1.4.     Invoice Due Date: The date by which cleared funds are expected.

2.      Retention of title & risk transfer of the goods

2.1.     The Seller retains title to all goods until all the invoices of the goods are fully paid.

2.2.     The risk in the goods (including loss, damage or theft) passes to the Buyer from the date of shipment. 

2.3.     The Seller has the right to recover the goods until the invoices of the goods are fully paid.

3.      Warranties:

3.1.     Equipment offered by the Seller is warranted against factory defects in workmanship and materials for a period of one year from date of shipment unless otherwise stated according to manufacturer warranty. 

3.2.     Warranty does not cover equipment damages resulting from abuse, damage in transit, or other damage beyond the control of the Seller. 

3.3.     This warranty applies only to the original Buyer and is only applicable for products in their original intended state and is in lieu of all other warranties expressed or implied.

4.      Liability & claims: 

4.1.     Liability

4.1.1.     The Seller is not liable for consequential damages caused by the goods.

4.1.2.    The Seller is not liable for any consequential losses or incurred costs arising from transportation issues. Claims of this type must be raised with the transportation company.

4.1.3.    Any possible liability of the Seller for damages caused by the offered equipment, is covered by a liability insurance. The Seller’s liability is limited to the insurance coverage. 

4.2.     Claims

4.2.1.    Claims for incorrect quantities, incorrect products or damage in transport must be made in writing via the Seller’s Claim Form ref BSIQ-CF24 within 3 (three) days of receipt of the consignment. This must include any consequential losses. Any further claims from this point on will not be accepted. The form can be requested from Bettersafe International.

4.2.2.    Claims for Warranty / Product Issues must be made in writing via the Seller’s Claim Form ref BSIQ-CF24 within 3 (three) days of the issue being noted. This must include any consequential losses. Any further claims from this point on will not be accepted. The form can be requested from Bettersafe International.

4.2.3.    Upon written notice, The Seller can offer repair or replace all defective items subject to inspections and verification/reimbursement.

4.2.4.    The Seller reserves the right to elect to have any defective item returned for inspection before making a repair or replacement. 

4.2.5.    All Claims will be assessed for their merit. No guarantee is given that a claim raised will be paid out following investigation and review.

4.3.     Force majeure: 

4.3.1.    The Seller shall not be liable for any claim, damage, loss, expense or liability as a result of any delay or failure to ship or provide services due in whole or in part to any cause beyond The Seller’s reasonable control including, but not limited to, restriction imposed by any governmental legislation, rules or regulation, any act or omission of purchaser, strikes, slowdowns or other labour unrest, embargoes, riots, storms, fire, accidents, war, act of terrorism, delay in transportation, or inability to obtain necessary labour, materials or manufacturing facilities. 

4.3.2.    Any such failure or delay by The Seller shall not be considered a breach of contract. 

4.3.3.    Should The Seller’s shipment of product or provision of services become impossible, The Seller’s obligation will be terminated, and The Seller will be compensated for products or services provided until that point.

5.      Freight policy & limitation of liability: 

5.1.     Freight shall be charged at cost for all shipments, packaging and handling.

5.2.     The Seller cannot be held liable for goods in transit which have been damaged or lost or for shortages or errors in delivery, unless written notice is given to the carrier and The Seller within 3 (three) days of dispatch. 

5.3.     Partial shipments requested by the customer will be charged for carriage in line with the above limits per individual shipment.

5.4.     All damage claims shall be made to the carrier by Buyer. However, The Seller will assist so far as is deemed practical by The Seller.

6.      Entire contract: 

6.1.     All orders are subject to written acceptance by The Seller.

6.2.     This acknowledgment and the purchase order of the Buyer constitute the entire agreement of purchase and sale between the parties. 

6.3.     Should any of the terms and conditions of Buyer’s order be in conflict with or in any way inconsistent with the terms and conditions herein, the same shall not be considered applicable to this agreement of purchase and sale and the Terms and Conditions herein prevail.

6.4.     No waiver, alteration, or modification of any of the provisions herein shall be binding upon The Seller unless in writing and signed by an executive of Bettersafe, after the date hereof. 

6.5.     The warranty and limits of liability contained herein are in lieu of all other warranties and liabilities expressed or implied. 

6.6.     The Seller warrants the merchantability or fitness of their product in meeting the applicable standard related to their product. 

6.7.     The Buyer is responsible for informing the Seller of compliance with local, municipal, or applicable codes. The Seller reserves the right to make design changes without notifying the Buyer.

7.      Order confirmation: 

7.1.     The Seller must receive a hard copy or an email for a valid order confirmation.

7.2.     This policy is meant to avoid problems that can arise from accepting verbal orders. Without this, the order will not be processed.

8.      Returns & exchanges: 

8.1.     Agreement in writing must be issued by The Seller on all returns. 

8.2.     A credit will not be issued for custom built items. 

8.3.     Only unused, stock items, in re-sellable condition, in original undamaged packaging complete with all documentation and with a purchase date of one month or less will be considered for credit toward future purchases from The Seller.  

8.4.     All returns will be charged with a restocking fee of 20% of the original sales price, without discounts. 

8.5.     All returns must be shipped to The Seller prepaid freight. 

8.6.     Any return after the first month is at the sole discretion of The Seller. Collect shipments will not be accepted. 

8.7.     Goods returned without written agreement shall be refused.

9.      Special orders: 

9.1.     Special order items are subject to minimum order quantities and/or set-up charges and may not be returned once the order has been accepted by The Seller.

10.    Terms: 

10.1.    Standard payment terms are:

10.1.1.    Standard Items:

10.1.1.1.     Europe:

10.1.1.1.1.      first 3 (three) orders 100% pro-forma,

10.1.1.1.2.     then credit terms to be agreed – standard 14 (fourteen) days from date of invoice.

10.1.1.2.    International / ROW

10.1.1.2.1.     100% pro-forma unless otherwise agreed.

10.1.2.   Bespoke Items: 100% pro-forma.

10.2.   The Seller reserves the right to cease trading with a customer (either permanently of temporarily) if payment is overdue or a customer has exceeded the credit limit set by The Seller.  

10.3.   When goods are supplied on a Pro-forma basis those goods will only be dispatched upon receipt of cleared funds. We understand and will exercise our statutory right if we are not paid according to agreed terms.

10.4.   Any variation to these terms must be agreed in writing by an Executive of The Seller.

10.5.   Payment muse be made in the currency shown on the invoice. Variances between invoice value and payment received will remain as unpaid on the Client’s account.

10.6.   Once Credit Terms are agreed, payment shall be made with cleared funds by the specified Invoice Due Date.

10.7.    3 (three) consecutive late payments shall result in the removal of credit facilities.

11.     Prices: 

11.1.     Displayed prices are without VAT/BTW, unless otherwise stated. 

11.2.    The price expiry date may be extended at the sole discretion of The Seller as required. 

11.3.    The Seller reserves the right to modify or change prices without notice.

12.    Changes:

12.1.    The Seller may make such changes in the design construction of products as shall, in its judgment, constitute an improvement. 

12.2.   The Seller may furnish suitable substitutes for materials unobtainable because of priorities or regulations established by governmental authority or because materials are unavailable from suppliers.

12.3.   If any modification, alteration or removal of any part or product not authorised in writing by The Seller results in any injury to a person or damage to property, then no warranty herein shall apply, and Buyer shall indemnify The Seller against any claim, demand, loss, expense, or liability, including legal fees, in any way related to such injury or damage.

13.    Governing law:

13.1.    Action by Bettersafe International

13.1.1.    Any legal action or debt recovery shall be governed by the law of the location of the client.

13.2.   Action against Bettersafe International

13.2.1.   Any legal action shall be governed by Dutch law. 

13.2.2.   Any legal action based on an order must be filed in a court of competent jurisdiction in the Netherlands

14.    Applicability: 

14.1.    Above pertains to the products offered by The Seller, registered office: Industrieweg 11, 4214 KZ, Vuren, The Netherlands. 

14.2.   The Seller products are designed to perform as a complete system. 

14.3.   The Seller therefore reserves the right to refuse orders for individual components not intended for use in the complete system.

14.4.   The Seller provides no indemnification and is not liable for the installation of the product(s), this shall be borne by the customer.